Shipping Guide

Where we ship

Trimly ships Australia-wide and to New Zealand upon request.

Pick up

We currently do not offer a pick up service or hold stock at our Bourke St. office.

Orders

Once orders are processed, they cannot be edited, added to, or cancelled.

Orders placed over a weekend or public holiday will be processed on the following business days (Monday-Friday). For orders placed before 1 pm AEST, processing will occur on the same day, with dispatch the next morning. Orders after 1 pm are processed the next morning.

If you place an order on Friday or over the weekend, dispatch will occur on Monday or Tuesday.

Dispatch

Trimly aims to process and dispatch all orders within 1-3 business days, unless otherwise stated. You’ll receive an email notification with a tracking number upon dispatch.

Shipping cost and delivery times

Note: Delivery times are estimates and may vary during peak periods (e.g., sales), due to weather, or postal delays beyond Trimly's control. All orders are processed from our Sydney fulfilment centre, observing NSW public holidays.

Please note that these are estimates, and delays may occur during peak periods or due to factors outside the carrier's control.

Standard shipping does not include 'Signature on Delivery'.

Safe Delivery

We are not responsible for loss due to parcel theft. For guaranteed secure delivery, we recommend selecting 'Signature on Delivery' with Australia Post, especially for apartments or units. Delivery drivers use their discretion in leaving parcels; if no secure location is available, your parcel will be taken to the nearest pick-up point.

Tips to Avoid Missed Deliveries:

• If no one is home during business hours, consider an alternative address (home, work, etc.).
• Couriers are not obligated to call before delivery and generally do not.
• When using a work address, include the business name and delivery instructions. Missing details may result in a return to sender.
• For time-sensitive orders (e.g., birthdays), confirm shipping times before purchasing and contact us if needed.
• Double-check the delivery information provided, as mistakes can be avoided by reviewing your confirmation email.

Gifts For Birthdays Or Events

For special occasions, review estimated delivery times before ordering. We offer express services upon request and at cost, but we cannot expedite shipping once processed.

Tracking Information

Once picked up by the courier, you’ll receive an email with a tracking link. It is the customer’s responsibility to track their parcel. If you haven't received tracking details, check your inbox and junk folder before contacting us.

Attempted Delivery Notification

Couriers deliver Monday to Friday, 7 am to 6 pm. If delivery is attempted and you’re unavailable, you’ll receive a notification for redelivery or collection at a nearby location.

Redeliver To Another Address

For redelivery to a new address, we need to cancel the original label and reissue a new one at your expense. Payment is required before re-booking.

Return to Sender

Tracking your parcel is essential. If an item is returned due to incorrect address or lack of collection, we’ll arrange re-delivery at the customer’s cost. For refunds, a $10 restocking fee applies to cover initial shipping and handling.

Incorrect Address

Please ensure the delivery address is accurate. Trimly accepts no liability for delivery failures due to incorrect details and cannot liaise with couriers on your behalf.