Shipping Guide

Shipping Cost Update

From 04 March 2024 new shipping costs have been introduced. See below for new shipping costs.

Where we ship

Trimly ships to all locations in Australia. New Zealand upon request. We no longer ship internationally due to the weight and cost of our items to ship. 

Pick up

We do not currently hold any stock at our Bourke St., office. 

Orders

Once orders are placed, they are unable to be edited, added, or cancelled.

Orders placed over a weekend or public holiday will be processed and sent out over the following business days (Mon-Fri).

Delivery times are based on orders placed between Monday - Friday. Orders placed before 1pm AEST (Melbourne) will be processed same day and dispatched the following morning. Orders placed after 1pm will be processed the following morning. 

If your order is placed on Friday or the weekend, the order will be dispatched Monday/Tuesday. 

Dispatch

Shipping cost and delivery times

Note: Shipping times are a guide and subject to change. You may experience slightly longer delivery times during peak periods (sales, campaigns, etc.), inclement weather conditions, unforeseen postal service delivery issues, or unavoidable events beyond Trimly's control. All orders are processed in Melbourne and Victorian public holidays are followed. 

*Please be advised that our delivery time guidelines are based on the best estimate. Delays may occur during peak periods, e.g. sales, and due to factors outside the carriers control. 

**Standard shipping does not offer 'Signature on Delivery'.

Safe delivery of customer orders

Please note: We take no responsibility for loss incurred due to parcel theft.

We recommend selecting our 'Signature On Delivery' option with Australia Post if you want 100% guaranteed secure delivery. We strongly recommend this option for apartments and residential units. 

It is at the driver's discretion as to where to leave packages. The delivery driver is also not obliged to leave the parcel at your address if an appropriate and secure location cannot be found. In this instance, your order will be delivered to the nearest pick-up point. 

Ways to ensure you don't miss your delivery:

• If no one is home during the day consider an alternative home or work address. 
• The courier is under no obligation to contact you via telephone if you are not at home, and often won't even if requested to do so by the customer.
• If you are having your parcel delivered to a work address, please include a business name and delivery instructions. Most couriers will return your parcel to sender if this business information is not supplied. 
• Most couriers work normal business hours and do not deliver on weekends. If your parcel is time-constrained, e.g. a birthday present, contact us before purchase to avoid disappointment. 
• It is important that the delivery information you provide is accurate and complete. Do not ignore the confirmation email. A common mistake we see is people entering the wrong suburb or missing a street number. These errors can be picked up by checking your confirmation email. 

Gifts For Birthdays Or Events

Please ensure you see estimated shipping timings before placing an order for birthdays or events. We can offer an express service upon request and at cost, but we are unable to expedite shipping once it has been processed.

Tracking Information

Once your order has been picked up by the courier, you will receive a courier shipping notification that includes a tracking link. 

It is the sole responsibility of the customer to track his or her consignment. If you have not received an email containing tracking information, first check your inbox and junk folder. If it is still not found, please get in contact with us and we will supply it to you.

Attempted Delivery Notification

Our courier companies deliver from approximately 7am to 6pm Monday to Friday. The courier is under no obligation to contact you via telephone if you are not at home.  

If you received an 'attempted delivery' notification, either in your post box or via email, you will have several options that will include re-delivery or drop off at a designated local partner, often a news agency. 

Please consider an alternative address, such as a business address, if your purchase is needed within the estimated delivery time. 

Redeliver To Another Address

Redeliver to an alternative address requires us to cancel and re-purchase another shipping label. The full cost of the delivery will be quoted to the customer and must be paid in full prior to re-booking. 

If no one is usually home during business hours, please consider an alternative address.

Return to Sender

The onus is on the customer to track their parcel. The Courier will often provide a missed calling card and/or email you with collection details. 

Returned items can take as long and up to the delivery schedule denoted above.

If your purchase is returned to us we will contact you and arrange re-delivery. If the item is returned at sender's fault, additional shipment cost is paid for by the customer. 

If the customer elects for a refund, a re-stocking fee of $10 is applied. This is to recover the cost of the initial shipping and restocking fee.

Wrong Address Provided

Please double check the delivery address you provide to us. A reminder email is sent to you after purchase to prompt you to double-check the delivery information provided. Trimly accepts no liability due to incorrect delivery information. Nor will Trimly liaise with the courier on the senders' behalf.