From 04 March 2024 new shipping costs have been introduced. See below for new shipping costs.
Trimly ships to all locations in Australia. New Zealand upon request. We no longer ship internationally due to the weight and cost of our items to ship.
We do not currently hold any stock at our Bourke St., office.
Once orders are placed, they are unable to be edited, added, or cancelled.
Orders placed over a weekend or public holiday will be processed and sent out over the following business days (Mon-Fri).
Delivery times are based on orders placed between Monday - Friday. Orders placed before 1pm AEST (Melbourne) will be processed same day and dispatched the following morning. Orders placed after 1pm will be processed the following morning.
If your order is placed on Friday or the weekend, the order will be dispatched Monday/Tuesday.
Note: Shipping times are a guide and subject to change. You may experience slightly longer delivery times during peak periods (sales, campaigns, etc.), inclement weather conditions, unforeseen postal service delivery issues, or unavoidable events beyond Trimly's control. All orders are processed in Melbourne and Victorian public holidays are followed.
Shipping Method | Cost |
Total Delivery Time* (including processing) |
Standard** |
$12 on orders under $130 Free on orders over $130 |
2 - 7 working days metro areas. |
Australia Post eParcel |
$15 on orders under $130 Or $12 on orders over $130 |
5 - 7 working days, up to 10 working days to WA and some regional areas. For PO Box and Parcel Lockers. Recommended for regional deliveries. |
Australia Post |
$19 on orders under $130 Or $16 on orders over $130 |
Same State: 1-3 Business Days Different State: 2-5 Business Days |
*Please be advised that our delivery time guidelines are based on the best estimate. Delays may occur during peak periods, e.g. sales, and due to factors outside the carriers control.
**Standard shipping does not offer 'Signature on Delivery'.
Please note: We take no responsibility for loss incurred due to parcel theft.
We recommend selecting our 'Signature On Delivery' option with Australia Post if you want 100% guaranteed secure delivery. We strongly recommend this option for apartments and residential units.
It is at the driver's discretion as to where to leave packages. The delivery driver is also not obliged to leave the parcel at your address if an appropriate and secure location cannot be found. In this instance, your order will be delivered to the nearest pick-up point.
Please ensure you see estimated shipping timings before placing an order for birthdays or events. We can offer an express service upon request and at cost, but we are unable to expedite shipping once it has been processed.
Once your order has been picked up by the courier, you will receive a courier shipping notification that includes a tracking link.
It is the sole responsibility of the customer to track his or her consignment. If you have not received an email containing tracking information, first check your inbox and junk folder. If it is still not found, please get in contact with us and we will supply it to you.
Our courier companies deliver from approximately 7am to 6pm Monday to Friday. The courier is under no obligation to contact you via telephone if you are not at home.
If you received an 'attempted delivery' notification, either in your post box or via email, you will have several options that will include re-delivery or drop off at a designated local partner, often a news agency.
Please consider an alternative address, such as a business address, if your purchase is needed within the estimated delivery time.
Redeliver to an alternative address requires us to cancel and re-purchase another shipping label. The full cost of the delivery will be quoted to the customer and must be paid in full prior to re-booking.
If no one is usually home during business hours, please consider an alternative address.
The onus is on the customer to track their parcel. The Courier will often provide a missed calling card and/or email you with collection details.
Returned items can take as long and up to the delivery schedule denoted above.
If your purchase is returned to us we will contact you and arrange re-delivery. If the item is returned at sender's fault, additional shipment cost is paid for by the customer.
If the customer elects for a refund, a re-stocking fee of $10 is applied. This is to recover the cost of the initial shipping and restocking fee.
Please double check the delivery address you provide to us. A reminder email is sent to you after purchase to prompt you to double-check the delivery information provided. Trimly accepts no liability due to incorrect delivery information. Nor will Trimly liaise with the courier on the senders' behalf.