Return Shipping Guide

Where do we ship to?

Trimly ships to all locations in Australia. New Zealand upon request. We no longer ship internationally [due to the weight and cost of our items to ship].

Pick up from Bourke St Office?

We do not currently hold any stock at our Bourke St., office. 

How long does it take to deliver?

Delivery times are based on orders placed between Monday - Friday. Orders placed before 1pm AEST (Melbourne) will be processed same day and dispatched the following morning. Orders placed after 1pm will be processed the following morning. 

If your order is placed on Friday or the weekend, the order will be dispatched Monday/Tuesday. 

How much does shipping cost?

Please be advised that our delivery time guidelines are based on the best estimate. Delays may occur during peak periods, e.g. sales, and due to factors outside the carriers control. 

Ways to ensure you don't miss your delivery:

• All deliveries are defaulted to 'Signature Upon Delivery'. Alternatively, if you want the carrier to leave the parcel at your front door, please indicate 'Authority To Leave' in the notes section of checkout.
• If you are having your parcel delivered to a work address, please include a business name and delivery instructions. Most carriers will 'Return To Sender' if this information is not supplied. 
• Most carriers work normal business hours. If no one is going to be home, you may wish to consider an alternative address, such as a business address. 
• It is important that the delivery information you provide is accurate and complete. A common mistake we see is people entering the wrong suburb, which can result in your parcel being returned to us. 
• The courier is under no obligation to contact you via telephone if you are not home, and often will not, even if requests are made to do so. 

Authority To Leave

This option is suitable for customers whose homes or offices have safe and secure places to leave items in the instance the customer is not home at the time of delivery. While we have not had many problems with theft, it does happen from time-to-time and we take no responsibility for loss incurred due to the parcel not being delivered.

The delivery driver is also not obliged to leave it at your residence if he or she cannot find an appropriote place or otherwise feel the address is not in a secure location.

Gifts For Birthdays Or Events

Please ensure you see estimated shipping timings before placing an order for birthdays or events. We can offer an express service upon request and at cost, but we are unable to expedite shipping once it has been processed.

Tracking Information

Once your order has been picked up by the courier, you will receive a courier shipping notification that includes a tracking link. 

It is the sole responsibility of the customer to track his or her consignment. If you have not received an email containing tracking information, first check your inbox and junk folder. If it is still not found, please get in contact with us and we will supply it to you.

Attempted Delivery Notification

Our courier companies deliver from approximately 7am to 6pm Monday to Friday. The courier is under no obligation to contact you via telephone if you are not at home.  

 If you received an 'attempted delivery' notification, either in your post box or via email, you will have several options that will include re-delivery or drop off at a designated local partner, often a news agency. 

Please consider an alternative address, such as a business address, if your purchase is needed within the estimated delivery time. 

Redeliver To Another Address

Redeliver to an alternative address requires us to cancel and re-purchase another shipping label. The full cost of the delivery will be quoted to the customer and must be paid in full prior to re-booking. 

If no one is usually home during business hours, please consider an alternative address.

Return to Sender

The onus is on the customer to track their parcel. The Courier will often provide a missed calling card and/or email you with collection details. 

Returned items can take as long and up to the delivery schedule denoted above.

If your purchase is returned to us we will contact you and arrange re-delivery. If the item is returned at sender's fault, additional shipment cost is paid for by the customer. 

If the customer elects for a refund, a re-stocking fee of $10 is applied. This is to recover the cost of the initial shipping and restocking fee.

Wrong Address Provided

Please double check the delivery address you provide to us. A reminder email is sent to you after purchase to prompt you to double-check the delivery information provided. Trimly accepts no liability due to incorrect delivery information. Nor will Trimly liaise with the courier on the senders' behalf.