A product purchased from Trimly may be returned to us within 30 days of purchase accompanied by proof of purchase. The item must be unused and in its original packaging.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, which include opened perishable goods from the Boot Black shoe care range. We also do not accept refunds for Gift Cards.
To complete your return, we require an invoice number and a receipt or proof of purchase sent with the returned item.
There are certain situations where refunds will be refused upon inspection of the returned item. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Faults: If you have received an item damaged, you can exchange your item for the same product in the same variation, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund.
Shoe Trees: All shoe trees are guaranteed against mechanical failure or manufacturing defect. We do not replace shoe trees that have been misused or broken through forced use.
Stretchers: All stretchers are guaranteed against mechanical failure through manufacturing defect. We do not replace stretchers that have been missed or broken through over stretching the shoe(s).
Please email us at email@example.com. Identify the product defect with accompanying images [and as requested]. We cannot proceed without this information.
Exchanges: If you have selected an item that is the wrong size or colour, you can exchange your unused item for the same product in the variation you require, subject to availability. If the product variation is not available, you are entitled to store credit. To exchange an item follow the instructions via our Exchange Items page.
2. Returning items by mail
Check that you qualify for a return
Were the items purchased in the last 30 days?
Are your items in their original condition?
Are they still in their original packaging or box (we consider this a part of the product)?
Once you have checked you qualify for a return, pack the items you want to return into the original packaging or branded box and ensure they are returned to us within the 30-day period. It is also wise to email us tracking information.