Refund and Returns

You can return products purchased from Trimly within 30 days of purchase with proof of purchase. Items must be unused and in their original packaging.

1. Return Policy

Our return policy is valid for 30 days from the purchase date. Unfortunately, we cannot offer a refund or exchange after this period.

To be eligible for a return, items must:

• Be unused and in original packaging.
• Include proof of purchase (invoice number and receipt).

Exempt Items: We do not accept returns for opened perishable items from the Boot Black range or gift cards.

Non-Returnable Situations: We cannot issue refunds for items that:

• Are not in their original condition or have missing parts.
• Are damaged for reasons unrelated to a manufacturing fault. i.e. user damage.
• Are returned more than 30 days after purchase.

Faulty or Damaged Items

If you receive a damaged or faulty item, you can exchange it for the same product (subject to availability). If a replacement isn’t possible, we’ll provide a full refund.

• Shoe Trees and Stretchers: These products are guaranteed against mechanical defects. However, misuse or damage caused by overuse is not covered.

To report a faulty or damaged item, please email us at info@trimly.com.au with a description and photos.

Exchanges

If you need to exchange an item for a different size or colour, the product must be unused and in original condition. Please email us first to check availability. If the desired variation is unavailable, you’ll receive store credit. Visit our Exchange Items page for further instructions.

2. Returning Items by Mail

Before returning an item, confirm that:

• It was purchased within the last 30 days.
• It is in original condition and packaging.

Once confirmed, pack the item securely and ship it back within the 30-day window. We recommend sharing tracking details via email for added security.

3. Return Shipping Costs

Trimly covers the return shipping to us. For exchanges, a $12 re-delivery fee applies for standard shipping back to you. Additional shipping options are available.

4. Refund Process

Once your return is received and inspected, we’ll notify you via email of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within seven (7) days.

5. Non-Refundable Items

We do not issue refunds for:

• Seconds items: All sales are final.
• Sale items: Only full-price items are eligible for refunds.
• Change of Mind: We do not accept returns based on change of mind. (For more information, see Consumer Affairs guidelines.)
• Wear and Tear Damage: Items damaged from regular use, improper handling, or cleaning are not considered faulty.
• Items not in original condition or packaging.

6. Delays in Refund Processing

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company, as processing times vary.
3. Reach out to your bank for potential delays.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@trimly.com.au.