Exchanging Items

We understand that sometimes a product may not be the perfect fit or might not meet your needs. That’s why we’ve made it simple for you to return and exchange your item.

How to Exchange an Item

Please follow these steps to ensure a smooth exchange process. Failure to follow these instructions may result in delays:

1. Repack the Item: Place the item in its original packaging, as this is considered part of the product. If you are re-using the sender box/packaging, remove the original shipping info. otherwise the package will NOT be delivered to us. 

2. Complete the Exchange Form: Fill out the Trimly Exchange Form below to initiate your exchange.

3. Choose a Drop-Off Location: Select one of the 1,300 Parcel Point locations for a free drop-off. If Parcel Point is unavailable in your area, please contact us at info@trimly.com.au.

4. Photograph the Product: Take a photo of the item and its packaging.

5. Prepare the Return Shipping Label: Print and attach the return label to your parcel. Please do not use our packaging as the return parcel; a $5 fee applies for repackaging Trimly products.

6. Email Confirmation: After sending the item, email us at info@trimly.com.au with the subject “Exchange [your order number].” Include the item or size you’re exchanging for and confirmation that the parcel has been mailed.

7. Re-delivery Fee: A flat $12 fee applies for re-sending your new item. Items are processed for exchange immediately after payment.

TRIMLY EXCHANGE FORM

Important: This service does not cover refund returns due to change of mind. Any non-exchange items returned to us via Parcel Point will incur the full shipping cost.

Processing Times

All exchange requests are processed every Friday.

Exchanging Shoes

To qualify for an exchange, shoes or boots must be in original, unworn condition. Items that are creased or otherwise unsellable as new will not be accepted.

1. Protect the Shoe Box: The shoe box is part of the product. Ensure it is securely protected for return.

2. Quality Inspection: Upon return, we will inspect the shoes for saleability. If they cannot be resold as new, they will be returned to you.

Please note: Exchanges are subject to product availability. We will notify you of the next steps after the return has been inspected.