We understand that sometimes a product might not quite fit or just isn't quite right for your needs. That's why we've made it super easy for you to return and exchange your item. 

How to exchange your item:

1. Complete the Trimly exchange form via this Parcel Point link.

2. Select if you would like to drop your parcel off to one of 1,300 Parcel Point locations (free service). Review and confirm your details to create your return shipping label.

3. Print your return shipping label and attach it to your return parcel. The item should be placed in its original packaging. The return parcel should not be Trimly packaging. 

4. Email elsa@trimly.com.au with subject heading "Exchange [your order number]" and include in your email the item or size you would like to exchange for and confirmation that the parcel has been mailed.

5. We charge a flatrate fee of $10 to re-send your new item. 

THIS SERVICE DOES NOT COVER CHANGE OF MIND AND OTHER RETURNS AND REFUNDS. Items returned to us via Parcel Point that are not exchange items will incur a shipping fee.