Help Center

Trimly has been been operating for three-years. From humble beginnings, our products are now sold in Australia, New Zealand and the United States. We are also proud to partner with leading suppliers and manufacturers to deliver to our customers the highest possible quality and value-driven shoes, shoe care and accessories. 

Trimly is not in competition with anyone. We just aim to cotinually improve and be better than what we were yesterday. We want our customers to love our products, feel they are getting value for money and to know they are highly valued and supported as one of the tribe. 

We are proud to operate out of the City Of Melbourne!

We ship to Australia and New Zealand. We use Amazon to service the U.S. markets. At the moment we do not offer international shipping... but that's about to change!

For the Australia / New Zealand markets, all packages are shipped from Melbourne. For the U.S., we utilise two processing centres in Massachusetts and Arizona. We will soon also have a hub in Hong Kong for Rest Of World. 

Yes. Once your parcel has been picked up, Trimly will email you a tracking link. You will also recieve an email from the carrier. We do not track individual items. 

After your payment is verified, it can take up to 24 hours to process and ship your order. This does not include weekends or public holidays. Purchases made after 1pm AEST will not be processed until the following morning. If you order after 1pm AEST on a Friday, your order will likely be processed on the following Monday.  

Please see our Shipping Guide for estimated shipping times. 

The most common cause for credit cards being rejected is because your bank has rejected our system's request for payment. The most common reason is failed 'zip code verification'. For example, if you've recently moved from Sydney to Melbourne, and attempt to make a purchase with us, your bank may mark this as potentially fraudulent and the bank will reject the payment request. 

Please, turn your cap locks off. We can arrange same day or next day shipping at cost. 

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Yes, for sure. As long as you've purchased the item within 30-days, the item(s) is in re-sellable condition and returned in their original packaging (not used as maiing box). See Refund & Returns page for more info. 

If you've ordered the wrong size you can return it to us at no cost. There will be a flatrate re-delivery fee to send your new size back out to you. See Exchanging Items page for more info. 

If your product is not working properly or is otherwise faulty, please email us an image and a description of the problem at info@trimly.com.au. 

If your order has not arrived within our estimated shipping times, please email us your concern along with your order and tracking number at info@trimly.com.au. 

If your order did not arrive, we can request an investigation by the courier. Please note, when you select 'Authority To Leave,' you accept the responsibility of this parcel and we will not compensate you for stolen or missing items. 

If your order is missing items, please email us the following details:

• Order number
• Clear Image of the postage label
• Image of the shipping box

All products are weighed and recorded prior to shipping. By providing us with this information we can determine with 100% accuracy what exactly is missing from your order. If this information cannot be supplied, we are unable to proceed. 

We sell three main types of shoe trees and we outline their differences and a ton of other useful information in our Shoe Tree Guide. 

All of our sizes are in European. We provide a size chart on each shoe tree product page that you can use to determine the approximate size you will need. Please note, no two sized shoes are ever the same size and our chart should be used as a guide only. Please refer to the conversion chart your manufacturer provides. If you are a half European size, we recommend selecting the next full size down. 

Service Boots: Service boots are traditionally roomy. The boots are an E fitting. Remember, they are a soldiers boot, which are often worn with thick socks. For your standard fit (D) UK size, we recommend going down a half size. 

Semi-Brogue Oxford: The Semi-Brogue Oxford fits true to size. We recommend selecting your standard fitting UK size. 

Penny Loafer:These Penny Loafers feature a high wall, which makes them roomy. We recommend selecting a half-size down from your standard UK size. 

We extend the TG Collection offer, so you will not pay a cent for shipping, exchanges or returns. 

We recommend selecting one shade lighter to your shoes. If you own Chestnut Yearling RMs, we recommend you use Boot Black's Medium Tabacco Brown. 

Please go to the bottom of the product page for a downloadable PDF and video instruction. 

The white, crystalline powder is cedar oil from the wood that has weeped and solidified between production and sale. It is not mould and can be removed easily by either a brush or lightly damp cloth.

Shoe Trees: Trimly warrants that shoe trees will be free from mechanical failure (in material or workmanship) fo life. 

Shoe Stretchers: Trimly warrants that shoe stretchers will be free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. 

We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, mis-use (e.g. not following instructions), any normal wear and tear, scratchrs, or lost/stolen items. All Trimly shoe trees and stretches must be used and maintained appropriotely. Any abuse or misuse of these products will void the warranty.

All sales are final. We do not provide refunds, credit, promotional codes or gift cards on orders where the promotional code has not been applied - under any circumstances. If the code does not apply during the check out process, i.e. before completing the checkout process, please contact us. 

Trimly is purely online. However, we do partner with several vendors, whose information is available on the product page if available. By remaining online, it allows us to remain flexable and avoid passing on high fixed costs to our customer. 

No stock is held at our Bourke St. office. All stock is processed (and unavailable for pick up) via our fulfilment centre. If you require an item urgently, please contact us and we can arrange same-day delivery at cost.