Help Center

FAQ

ABOUT US

How long have you been in business?

What makes you different from your competitors?

Where do you operate from?

SHIPPING & PAYMENT INFO.

To where do you ship?

Where are your packages shipped from?

Can I track my parcel?

When will my order ship?

When will my parcel arrive?

Why is my payment declining?

I NEED MY PACKAGE URGENTLY!?!

ORDER INFO. & CONCERNS

I need to change something in my order. Can I do that?

Do you accept returns?

What if I've ordered the wrong size?

What if my item is defective?

What to do if my order didn't arrive or is missing items?

PRODUCT INFORMATION

What is the difference between the shoe trees you sell?

What shoe tree size should I select?

How do the TG Collection shoes and boots fit?

What shoe cream colour should I select?

How do I use the shoe stretcher?

What is this white resin on my shoe trees?

OTHER INFORMATION

Is there a warranty?

I forgot to apply the discount code, can I have the difference refunded?

Do you have stores?

Can I view or pick up stock from your Bourke St. office?